What cryptos are supported?
ViaWallet Developers currently ONLY supports USDT deposits on TRC20 network.
Is there a minimum deposit limit?
ViaWallet Developers sets a minimum deposit limit of 10 USDT.
Note: Any deposit less than the specified amount cannot be credited or recovered. Please check the minimum deposit amount before deposit.
Can I change my deposit address?
Your deposit address on ViaWallet Developers is unique and cannot be changed currently.
How long does a deposit take?
Cryptocurrency transfer involves 3 stages: Withdrawn ➞ Blockchain Confirmations ➞ Deposited.
What is a TXID?
A TXID, also known as transaction hash, is a string of letters and numbers calculated based on the transaction details such as size, time, type, etc. It's unique and immutable, acting as an identification number for a crypto transaction. You may think of it as the reference number of a bank transfer.
Why can't I find the TXID after a long time?
In case of blockchain congestion, transaction delays can occur and the TXID may not be generated in time. Please stay patient.
If the TXID is not generated after a long time, please contact the sending platform to confirm whether the transaction is sent out.
What is block confirmation number?
Confirmation refers to the process where a transaction is included in a block on the blockchain. Once a transaction has been included into one block, it receives 1 confirmation. Block confirmation number represents how many blocks a transaction is included into. Usually, the more confirmations received, the more irreversible the transaction is.
What if I deposit to the wrong address?
All transactions on blockchains are irreversible. Once it's sent, only the receiver can return the funds back to you. ViaWallet Developers will not be able to offer any assistance if you deposit to the wrong address. In this case, it is recommended to contact the receiving platform for further assistance.
What should I do if the deposit doesn't arrive?
1. If the deposit is above the minimum limit and receives enough block confirmations, but is not credited to your ViaWallet Developers account, please submit a ticket to contact us.
2. If the deposit hasn't received enough confirmations specified by ViaWallet Developers, please kindly wait.
3. If you send cryptos to ViaWallet Developers and do not get the TXID after a long time, please contact the sending platform for assistance.
How to find the TXID?
You can find the TXID from the sending platform. After the deposit arrives, you may also find the TXID in ViaWallet Developers deposit record section and use it to track your transaction.