If the entire block network is congested and too many transactions are waiting to be packaged and sent, with limited miners and insufficient capacity, there might be a long delay for the transfer arrival. While waiting, you can check the transfer information in the block explorer and follow the progress.
ViaWallet provides the display of the “Current Network" and “EST. Confirmation" of BTC and ETH. When you initiate a transfer, you can adjust the transaction fee according to the confirmation time as needed.
Please click here to check how to use ETH Transaction Acceleration/ Cancellation on ViaWallet to minimize the waiting time for the transfer.