Why didn't I receive the payment after the transfer?
Receiving tokens in the recipient address required confirmations on the blockchain and it cannot be interfered in the duration. As each coin/token operates on different algorithms, confirmation time will be determined by many factors, including network congestion and etc. If the recipient address is correctly entered and the balance didn't update yet, you’re recommended to contact the customer service of the recipient's platform for further assistance.
Can I cancel a ongoing sending payment?
This depends on the receiving platform. Generally, once the transaction ID is trackable on the block explorer, it cannot be cancelled in the duration.
What if I send tokens to the wrong address?
Transactions for digital currencies are irreversible. Once the transaction ID has been generated, it cannot be interfered in the duration.
Why the token hasn’t credited in the recipient address with enough confirmations?
If the recipient address is correctly entered and the balance didn’t update, you’re recommended to reach out the customer service from the receiving platform for further assistance.