ViaWallet is a decentralized wallet, to ensure the security of user assets, all user authentication information (such as wallet security password, mnemonics/private key, etc.) needs to be backed up and saved by yourself, and is not stored in the centralized server. In other words, if the password is forgotten, ViaWallet cannot retrieve it back for you.
If you have forgotten your ViaWallet security password, but still remember the mnemonics / private key: you can delete the App, download and install it again, and import the mnemonics / private key to reset a new password for your wallet. Before deleting, please make sure the mnemonics / private key has been backed up and properly stored, the mnemonics / private key is the only credentials you have to control your assets.
If you forget your mnemonics / private key, your password cannot be retrieved!
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