When using a product or transferring cryptos, etc., you might run into some problems that cannot be solved on your own. This is when the scammers take advantage of the situation and pose as official support, and they will contact you to phish for personal information by various means in order to steal your assets.
Common scam tactics
1. Send direct messages first to offer "help"
Scammers pose as official support of the platform on Telegram. They will DM you first and offer to "resolve" the problem — a disguise to phish for account credentials such as private keys or mnemonic phrases.
Reminder: ViaWallet official support will only respond AFTER you've sent us direct messages. No one can recover your assets if you lose your mnemonic phrases or fall victim to asset theft.
2. Inform users of a "reward" in direct messages
During official events, scammers pose as customer support and inform you of a "reward" in direct messages. They will then lure you into providing personal information, or visiting phishing websites, etc. in order to steal your assets.
Reminder: Please access official channels for event updates. ViaWallet official support will NEVER send direct messages before you contact us first.
If you have any questions or feedback when using ViaWallet, you can:
- Send us an email: support@viawallet.com
- Submit a ticket: https://support.viawallet.com/hc/requests/new
- Join ViaWallet official telegram channel to send feedback: https://t.me/ViaWallet